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Flat Roofing

West End Roofing Co.

Palmerston Place
Edinburgh EH12 5AU
0131 549 9527
admin@westend-roofing.co.uk

Privacy Policy

Privacy Policy

Last updated: 30 June 2026

West End Roofing Co. ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit www.westend-roofing.co.uk (the "Site") or contact us for a quote or services, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

West End Roofing Co. is the data controller responsible for your personal data.

Address: Palmerston Place, Edinburgh, EH12 5AU
Tel: 0131 549 9527
Email: admin@westend-roofing.co.uk

2. Information We Collect

We may collect and process the following information about you:

  • Contact details you provide when requesting a quote or getting in touch, such as your name, email address, phone number, and property address.
  • Enquiry details, including any information you give us about the work you require.
  • Technical and usage data collected automatically when you visit the Site, such as your IP address, browser type, device information, pages visited, and how you interact with the Site, via Google Analytics (see Section 5, Cookies, below).

3. How We Use Your Information

We use your personal data to:

  • Respond to your enquiries and provide quotations;
  • Arrange and carry out roofing services you have booked with us;
  • Manage invoicing and payments;
  • Communicate with you about your enquiry or ongoing works;
  • Understand how visitors use our Site and improve its content and performance, using aggregated analytics data;
  • Comply with our legal and regulatory obligations.

4. Our Legal Basis for Processing

We rely on the following legal bases under UK GDPR:

  • Contract — to provide quotations and carry out services you have requested;
  • Legitimate interests — to respond to enquiries, maintain business records, and understand how our Site is used;
  • Consent — where required, for example for certain non-essential cookies;
  • Legal obligation — where we need to retain information for accounting, tax, or insurance purposes.

5. Cookies and Analytics

This Site uses Google Analytics to help us understand how visitors use the Site, such as which pages are viewed and how long visitors stay. Google Analytics uses cookies to collect this information, which may include your IP address and device/browser data. This data is processed by Google in accordance with its own privacy policy.

You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect how the Site functions. Where required by law, we will ask for your consent to non-essential cookies via a cookie banner before they are set.

6. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Trusted contractors, suppliers, or subcontractors where necessary to carry out booked works;
  • Our accountant, insurer, or professional advisers, where relevant;
  • Google, as our analytics provider, for website usage data;
  • Regulatory or legal authorities, where we are required to do so by law.

7. How Long We Keep Your Information

We retain personal data only for as long as necessary for the purposes set out in this policy, including to meet legal, accounting, or reporting requirements. Enquiry details that do not lead to booked work are generally retained for a reasonable period and then deleted, unless you ask us to remove them sooner.

8. Your Rights

Under UK GDPR, you have the right to:

  • Request access to the personal data we hold about you;
  • Request correction of inaccurate or incomplete data;
  • Request deletion of your data, where applicable;
  • Object to or restrict certain processing;
  • Request a copy of your data in a portable format;
  • Withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details in Section 1. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

West End Roofing Co.
Palmerston Place, Edinburgh, EH12 5AU
Tel: 0131 549 9527
Email: admin@westend-roofing.co.uk